Resume

Michael E. Nickey

E: mnickey@gmail.com | My Github Account | Portfolio Page

Sunnyvale, CA 94086

OVERVIEW

Development: Currently involved in working with Flask & Python for web-development of single page apps, automation tools & personal growth. My GitHub portfolio will show demonstrated use of multiple modules, sourcing API’s & authentication.
Data Analytics: Worked on projects for accurate reporting & performance of various software systems. Responsible for reducing costs & increasing efficiency. Created KPI systems & processes across multiple channels for communication by VP’s for CEO’s. Built & executed CRM marketing flows to monitor lead flow & increase sales.
SalesForce Management: Developed processes to assure quality metrics. Created multiple dashboards for C-level management. Designed & created automation of metrics for global teams. Used SFDC Data Loader to make changes to accounts in bulk.

PROFESSIONAL EXPERIENCE

Linkedin - Synergsis. Sunnyvale CA 08 2016 - 12 2017

Associate Engineer - Database & Python:

Daily management of data exports and loads to database with heavy ETL (extract, transform, load).
Design schemas & systems to automate manually extract and load data from various sources.
Analyze results, build apps and visualization.

Google Inc. - Akorbi. Mountain View CA 05 2016 - 01 2017

Marketing Finance Analyst:

Wrote Python & SQL scripts to automate sales revenues recognized populating multiple dashboards.
Updated outdated SQL to be more efficient including table creation with automated process controls.
Investigated discrepancies from multiple teams on expected vs actual revenue.

Google Inc. - Akorbi. Mountain View CA 10 2015 - 03 2016

SMB Revenue Insights Analyst:

Wrote Python & SQL scripts to automate sales book creation & assignments for the sales teams.
Update outdated SQL to be used with Python scripts for process automation for the SMB sales team.
Created utility scripts for use with multiple processes to assure ease of maintenance.

Good Inc - Zealtech. Sunnyvale, CA [06 2014 -- 03 2015 & Special project - 06 2015]

Sales Renewals Operations Analyst: I published access rights to worldwide customers based on sales. This included monitoring SFDC & Oracle to identify renewal opportunities & using data-loader to mass update SFDC records. Created & maintained process documentation for global teams with Visio, Confluence & Lucid Chart.

Reviewed quotes for accuracy & completeness ensuring all fees including reactivation fees were included.
Work with Sr. Manager to develop & test online worksheets to streamline renewals sales process; including billing.
Creation of python reporting scripts, SFDC dashboards & Excel KPI automation.

Pronq by Hewlett-Packard – KForce inc. Sunnyvale, CA [10 2013 – 06 2014]

Analyst: Inserted sales leads information from multiple campaigns & various sources with Excel, SalesForce, Pardot. Creation of process flows in Confluence ensuring version controlled information was captured & executed upon. Handled ad-hoc reporting requests & process updates.

Informed sales teams managers of upcoming renewals & license issues
End to end process creation & maintenance from white boarding, analytics, implementation, managing changes for improvement & escalation flow.
Created key metric reports used by all levels of staff including VP’s & Director of Strategy.

Google Inc. – CDI Inc. Mountain View CA [10 2012 – 10 2013]

Enterprise Operations Support: Performed crucial log searches utilizing Linux commands like grep, tail, more & Salesforce CRM to resolve P1 issues regarding security & access. Designed & developed tools for operational teams.

Worked with operations team to handle on call escalations & advise on best practice for various cases.
Advised clients on how to create security (MX & SPF) records, whitelisting/blacklisting IPs & IP ranges
Assisted in the growth and development of new processes & employees while maintaining high CSAT scores.

EDUCATION

University of San Francisco – Bachelors of Science in Management of Information Systems.
Capstone Project: Created database for Milpitas Unified School District. Project took on all aspects from conception to finalization.

TRAINING

University of California, Santa Cruz – Certification: Computer Programming
Udacity Full Stack Nanodegree - May 2015 : Flask, SQLAlchemy & Python, CSS, HTML
Thinkful - April 2015: coursework – Various python modules, API’s, OAuth, SQL & Postgresql, SQLAlchemy

Technical Languages

Python, JavaScript, SQL, MySQL, Pentaho & MS Access

Other Skills:

CRM Management, Outsource Management & Training, ERD Development and Analysis, Critical Path Analysis, HTML, KPI Creation, SLA Management, Strategic team development